Refund and cancellation policy
Last updated: 14 January 2026. This policy applies to paid engagements with Automated Systems for release quality analytics on enterprise application updates.
1. Scope
This policy covers Release Quality Assessments, Update Readiness Reviews, Release Metrics Advisory, and Post-Release Quality Debriefs commissioned under a written estimate. It does not cover third-party software licences or goods we do not sell.
2. Booking deposit
Fixed-fee engagements typically require a booking deposit stated on the estimate. The deposit reserves analyst time for your update window. Deposits are refundable in full if you cancel in writing at least ten business days before the agreed kick-off date.
3. Cancellations by the client
Cancellations fewer than ten business days before kick-off forfeit the deposit. If substantial work has already begun (document review underway), fees for work completed to date are payable in addition, calculated against the estimate’s fee schedule.
4. Rescheduling
You may reschedule once without penalty if you give at least five business days’ notice and a new kick-off date within sixty days. Further reschedules may incur a rescheduling fee of up to 10% of the engagement fee to cover calendar disruption.
5. Full and partial refunds
If Automated Systems cancels an engagement for reasons within our control and no mutually acceptable new date is found, you receive a full refund of fees paid for undelivered work. If only part of the agreed scope can be delivered because client evidence remains unavailable after reasonable reminders, we may issue a partial refund for undelivered stages, less the value of work already completed.
6. Non-refundable items
Completed report delivery, completed briefings, and advisory days already delivered are non-refundable. Travel costs pre-approved in writing and already incurred for on-site reviews in Korea are non-refundable.
7. Work already started
Once evidence review has started, refunds exclude time spent on document analysis, workshops held, and draft findings prepared. A summary of completed work is provided with any partial refund calculation.
8. No-shows
If key client stakeholders miss a scheduled workshop without twenty-four hours’ notice, that session may be counted as delivered for billing purposes, or rescheduled subject to availability and a rescheduling fee.
9. Refund process and timing
Email refund requests to info@automatedystems.digital with your estimate reference and reason. We confirm eligibility within five business days. Approved refunds are processed to the original payment method within fourteen business days of approval.
10. Exceptions
Mandatory consumer rights under Korean law take precedence where they apply. Engagement-specific terms in a signed statement of work override this page if they conflict.
11. Contact
Refund and cancellation requests: info@automatedystems.digital, +8284151392, 253-3,Masan-myeonSeocheon-gunChungcheongnam-do+8284151392Korea.